1. About Us
This website www.eveshamtradecentre.co.uk is owned and operated by:
Evesham Trade Centre Ltd
Unit 2 Site 14
Four Pools Industrial Estate
St Richards Road
Tel. 01386 244042
Fax. 01386 244042
Vat Number 115 2002 80
Registered in England Company No. 07642672 Registered Office: 43 Merstow Green, Evesham, Worcestershire, WR11 4BB
2. Make a Contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.
2.2 Once we have reviewed your order we will email you again to confirm that we accept the order, and that a contract has been made between us.
2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an email confirming acceptance of your order, and there will be no contract between us.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.7 The contract is covered by English law.
3. How to place an order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01386 244042.
3.2 Carriage charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds and do not include VAT
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8 Once your order is complete we will notify you of the dispatch date.
4. Delivery and Carriage Charges
4.1 Goods will normally be dispatched within 1-2 days and any estimated dispatch date is an estimate, which we can change without notice.
4.2 We will normally deliver goods within 2-3 working days of dispatch
4.3 Your order may arrive in more than one delivery
4.4 We can deliver our products to the UK mainland, unfortunately we do not deliver to the Highlands of Scotland or the Republic of Ireland
4.5 We will deliver the goods to the premises you specify on your order. We will require a signature on delivery. Delivery hours are usually between 9am and 6pm Monday – Friday
4.6 We will not accept responsibility if you ask the courier company to leave the goods unattended.
4.7 Most of our products are relatively weighty items and you may be required to assist the driver in offloading your order.
4.8 Disposal of packaging is your responsibility
4.9 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge.
4.10 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.11 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.
4.12 If goods are lost or damaged in transit, please let us know promptly.
4.13 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place the order.
4.14 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accident, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of suppliers. We will try to put things right as soon as possible however we cant be responsible where this causes a delay or failure in delivering our goods.
4.15 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the company.
4.16 Free delivery is available on orders where the goods cost more than £250
5. Cancellation and Returns
5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel. Any items which have been personalised or modified to your specification, such as doors and windows or any other non standard stock item.
5.2 You can cancel your contract up to 14 days after the day of delivery. To do this please email, fax or write to us. We are unable to accept cancellations by phone.
5.3 You do not have to give any reason for cancellation, however a brief explanation will help us to improve the service we offer customers in the future.
5.4 If you cancel you must return the goods within 14 days of cancellation, complete with the original packaging to us at your own expense. You must ensure that the goods are packed adequately against damage.
5.5 You may not return any goods that have been installed unless they are deemed faulty.
5.6 We will refund all monies paid to us by you including any postage / carriage within 30 days from the date that we received the goods back to us less any costs due under this contract.
5.7 Business customers or customers exempt from Distance Selling Regulations may not cancel an order without our mutual agreement.
5.8 This cancellation policy does not affect your legal rights – for example, if goods are faulty or mis-described.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It is helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be despatched until the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility; however on inspection we will refund you reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover the reasonable postage costs.
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirements outside the UK.
7.2 We do not accept liability for any consequential loss or profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them.
8. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers
8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director of our company. We reserve the right to make cancellation and or re-stocking charges.
8.2 Claims for missing or damaged items must be made within 2 days of delivery.
Website Disclaimer for www.eveshamtradecentre.co.uk
This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this website. Using the website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
1. Use of website
You are permitted to use our website for your own purposes and to print and download material from this website provided that you do not modify and content without our consent. Material on this website must not be republished without our consent
2. Site Uptime
We take all reasonable steps to ensure that this website is available 24 hours a day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
3. Links to and from other websites
Any links to third party websites located on this website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, any page on this website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4. Exclusion of liability
We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the correctness or completeness of material on this website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair cost and, without limitation, any other direct, indirect or consequential loss.
5. Law and Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English Law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.